New solution brings captioning, audio description, translation, and public-record services together in a flexible offering scoped to each agency’s needs.

Government agencies are being asked to make substantially more content accessible, often with the same teams and resources they have today. Civic Complete was built to close that gap.”

— Nick Ruiz, Senior Product Manager for AI at Verbit

NEW YORK, NY, UNITED STATES, September 16, 2026 /EINPresswire.com/ — Verbit, a leading voice intelligence platform trusted by federal, state and local government agencies, today announced the launch of Civic Complete, a new solution designed to help government entities prepare for ADA Title II digital accessibility requirements at scale.

As compliance deadlines approach, state and local governments are working to make both ongoing and historical digital content accessible, including public meetings, recorded video, livestreams and other digital communications. For many agencies, the challenge is not simply identifying what needs to be done, but addressing the volume of content without adding significant staff or introducing new, disconnected workflows.

“Government agencies are being asked to make substantially more content accessible, often with the same teams and resources they have today,” said Nick Ruiz, Senior Product Manager for AI at Verbit. “Civic Complete was built to close that gap by combining AI-powered scale with the flexibility and human expertise government workflows sometimes require. Agencies can start quickly, address their highest priorities and expand from there.”

The ADA Title II Compliance Deadline Is Closing In

Government agencies are preparing their digital content and services for new accessibility requirements on a fixed timeline. The Department of Justice’s ADA Title II rule requires covered state and local government web content and mobile applications to conform to WCAG 2.1 Level AA, with an April 26, 2027 deadline for public entities serving 50,000 or more residents and an April 26, 2028 deadline for smaller entities and special district governments.

That can encompass a wide range of digital content, including public meetings, livestreams, prerecorded video and audio, and other information agencies make available online.

“Government agencies don’t need another rigid software package bolted onto their meetings and records,” said Jim Holmes, Chief Revenue Officer at Verbit. “Every agency has a different mandate, starting point, and set of workflows. They need a partner that can understand those requirements and scope the right combination of services around them. That’s what Civic Complete is designed to do, while fitting into how an agency already operates rather than asking the agency to change the way it works.”

Civic Complete Brings Government Accessibility Services Together

Civic Complete provides packages tailored to what each agency needs today, with the flexibility to add services as requirements and priorities evolve:
— Real-time and recorded captioning for meetings, hearings, livestreams, and archived video, with professional human captioners available when meetings or content require them
— Audio description to make important visual information in video accessible to people who are blind or have low vision, with AI-powered and professional human options
— AI-powered translation for video, captions, and documents to help agencies communicate with multilingual communities
— Public-record capture and transcription, including live capture, meeting summaries, and certified transcript options
— Integrations with broadcast, conferencing, and streaming platforms already used by government agencies

Rather than requiring agencies to purchase and manage separate tools for each need, Civic Complete brings these capabilities together through one partner and allows agencies to scope the offering around their priorities.

From city council meetings and court proceedings to legislative sessions, public hearings, archived video and multilingual communications, Civic Complete is designed to support a broad range of government accessibility and language-access use cases.

“Civic Complete isn’t about asking an agency to solve everything at once,” Holmes added. “It gives agencies a practical way to assess where they are, prioritize the content that matters most, and build a path toward accessibility at scale.”

Civic Complete is available now to city and county governments, state agencies, courts, transit authorities, special districts, and other public-sector organizations.

Explore Civic Complete or book a demo with Verbit’s government team to discuss your agency’s accessibility needs and compliance roadmap.

About Verbit

Verbit is a global leader in AI-powered accessibility, captioning, transcription, translation, and dubbing solutions for government, legal, media, education, and corporate organizations. Verbit combines proprietary AI technology, flexible workflows, and professional human expertise to help organizations make spoken and visual content more accessible at scale. Verbit works with government agencies and educational institutions preparing for ADA Title II accessibility requirements through solutions including Civic Complete for government and Campus Complete for higher education. For more information, visit verbit.ai.

Blair Rubio
Verbit
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