San Francisco Oakland San Jose, CA, July 21, 2026 —

United Airlines has launched an investigation into one of its employees following allegations that the individual threatened to contact U.S. Immigration and Customs Enforcement (ICE) against a passenger at San Francisco International Airport (SFO).

The incident, which is currently under internal review by the airline, reportedly occurred at SFO. Details surrounding the specifics of the alleged threat and the circumstances leading up to it have not been fully disclosed. The identity of the employee involved has also not been released by the company.

A spokesperson for United Airlines confirmed that the company is aware of the situation and is taking the allegations seriously. The airline stated that it is committed to fostering a welcoming environment for all passengers and that any form of discrimination or intimidation is against its policies. The investigation aims to determine the facts of the incident and will inform any subsequent actions.

The incident has drawn attention to the potential for employee conduct to impact customer experience and the airline’s reputation. Further updates are expected as the investigation progresses.


Story summarized from the original created by Andrew.Fortin-Caldera@fox.com (Andrew Fortin-Caldera) on www.ktvu.com, see more information here.

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