Doxo Agrees to $2.1 Million Settlement Over Alleged Customer Misleading
Online bill payment platform Doxo will pay $2.1 million to settle allegations by the Federal Trade Commission that it misled thousands of customers and charged unnecessary add-on fees.
San Francisco Oakland San Jose, CA, August 24, 2026 —
Online bill payment platform Doxo has agreed to pay $2.1 million to resolve allegations by the Federal Trade Commission (FTC) that it misled thousands of its customers. The settlement also addresses claims that the company charged unnecessary add-on fees.
The FTC alleged that Doxo deceived consumers by implying that payments made through its service would be posted to their accounts immediately, when in reality, payments could take several days to process. Furthermore, the commission stated that Doxo failed to clearly disclose that it charged additional fees on top of the amounts customers intended to pay their bills.
As part of the settlement, Doxo will implement significant changes to its business practices. These changes are intended to ensure clearer communication with customers regarding payment processing times and any associated fees. The company will also be required to obtain express consent from consumers before charging them for any add-on services.
The $2.1 million Doxo will pay will be used to provide refunds to consumers who were allegedly harmed by the company’s practices. Details regarding the distribution of these funds are expected to be made available by the FTC. The specific number of customers affected was not immediately detailed, but the allegations refer to thousands of individuals.
The settlement requires Doxo to change how it presents information to users, ensuring that payment delivery times and all applicable fees are clearly and conspicuously displayed before a customer completes a transaction. This includes prohibiting the company from misrepresenting when payments will be posted by the recipient biller.
The FTC’s action highlights ongoing efforts by regulators to ensure transparency in online payment services and protect consumers from deceptive practices. The resolution aims to prevent future occurrences of misleading advertising and undisclosed charges within the online bill payment industry.
Story summarized from the original created by Stephanie Sierra on abc7news.com, see more information here.
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